Customer Contact Asia Pacific

This is a unique gathering of contact center executives concerned with strategic, tactical and implementation issues to meet business and operational challenges. The program is designed to illuminate on critical concerns and new developments, as well as showcase best practices, with a view to making contact centers true generators of value.

The market in Asia Pacific continues to grow strongly on the back of rising domestic demand for better customer service and the trend of outsourcing and offshoring. Asia Pacific has become the focus of the world, due to the high economic growth and customer base in the region, with multi-national enterprises looking towards the region for a share of the rising demand for products and services. This is in-turn driving demand for customer service. Apart from domestic demand, Asia Pacific has been the hub for back-office and customer service outsourcing and offshoring for U.S. and U.K. companies. India and Philippines have been riding this wave, and the trend will continue, with expansions and setups of contact center outsourcers and captive centers of multi-national companies in Asia Pacific. Outsourcing and offshoring activities from within, to markets like China and Malaysia is also driving growth. On the back of such a healthy outlook comes a sobering reminder that competition will also become more intense, as organizations increasingly look towards contact centers as a source of cost-effectiveness and revenue generation in achieving overall business objectives. It is all about shaping up or shipping out. How then do contact centers remain competitive? Is it a matter of deploying new and innovative technologies/applications to improve business flow? Is it about employee engagement to reduce agent attrition and improve quality recruitment? Or is it regarding the orientation of internal processes and knowledge management? Such questions and more will be addressed at this annual Customer Contact Asia Pacific. This is a unique gathering of contact center executives concerned with strategic, tactical and implementation issues to meet business and operational challenges. The program is designed to illuminate on critical concerns and new developments, as well as showcase best practices, with a view to making contact centers true generators of value. All this within a relaxed yet stimulating environment for sharing and connecting. Customer Contact Asia Pacific 2007 is a value-packed forum, with all involved playing an integral part in determining the future and success of the Asia Pacific contact center industry. For more information on this summit, please contact Abigail Prior @ [email protected] or Lena Ser @ [email protected] .

Http://www.frost.com/prod/servlet/summits-details.pag?eventid=93318933

15-16 may
Kuala Lumpur, Malaysia

From 15 May 2007
Until 16 May 2007
Kuala Lumpur, Malaysia
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